Special announcement from AmericanVRS:

IMPORTANT NOTICE

We’re writing to let you know that American Network has requested permission of the FCC to discontinue its IP-VRS Service effective March 30, 2012.

Importantly, as long as you choose another VRS provider and transfer your number by March 30, 2012, you can keep the same 10-digit number. Just contact a new provider of your choice directly and they’ll be able to help you. A list of providers can be found on the FCC website at http://www.fcc.gov/encyclopedia/trs-providers .

If we don’t hear from you between now and March 30th, we’ll assume that you’ve successfully chosen another provider and transferred your number to that provider.

We apologize for any inconvenience and are happy to answer any questions or concerns you have about this change.

-AmericanVRS

support@americanvrs.com

SnapVRS has now changed their customer service/ technical support hours due to massive layoffs and changes due to budget problems at the headquarters because of FCC withheld millions of dollars that SnapVRS did not get for several months. As I was informed that URRelay laid off all employees and was going to merge with SnapVRS but it was put on hold. Something is messed up at the moment.

Old hours:

Monday to Friday, 8AM – 10PM
Saturday 9AM – 5PM
Sunday – Closed

New Hours:

Monday to Friday, 9AM – 6PM ET
Saturday & Sunday, Closed

if you do not like the changes, file a complaint with SnapVRS by contacting them at:

Ojo: 711-SNAP (7627)
Other Video Phone: 866-949-7627
Voice Line: 866-949-7627
Fax:  845-652-7015
Email:  info@snapvrs.com

NEWS
Federal Communications Commission

News Media Information 202 / 418-0500

445 12th Street, S.W.
Internet: http://www.fcc.gov

Washington, D. C. 20554

TTY: 1-888-835-5322

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).

FOR IMMEDIATE RELEASE:

NEWS MEDIA CONTACT:

March 23, 2012
Neil Grace, 202-418-0506
Email: neil.grace@fcc.gov
STATEMENT ON DEPARTMENT OF JUSTICE LAWSUIT AGAINST AT&T IN

TELECOMMUNICATIONS RELAY SERVICES FRAUD CASE

From an FCC spokesperson:
“The Commission welcomes the Department of Justice’s filing, which arises from an investigation that
the Commission’s Office of Inspector General actively assisted. Fraudulent IP Relay practices are a
serious problem the Commission has been addressing, and the Commission’s Enforcement Bureau also
has ongoing investigations of IP Relay practices. We will continue to work with DOJ and other law
enforcement authorities to protect these critical services from abuse.”
-FCC-