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The U.S. government issued an “enforcement advisory” to providers of certain Internet-based forms of “telecommunications relay services” (TRS) reminding them of the rules governing 9-1-1 emergency call handling requirements for Internet protocol (IP) relay and video relay service (VRS) providers of those requirements.

The 9-1-1 call handling requirements are designed to ensure that individuals with hearing or speech disabilities who use Internet-based TRS receive 9-1-1 service that is comparable to that received by traditional telephone network TRS users, says the advisory, which was issued by Federal Communications Commission’s (FCC) Enforcement Bureau.

Because of the public safety risks that could result from an Internet-based TRS provider’s failure to complete a 9-1-1 call properly—including passing location-identifying information to the applicable emergency services organization—the Enforcement Bureau issued the advisory. In particular, 9-1-1 emergency call handling requirements apply regardless of the equipment or software used by consumers seeking emergency assistance via Internet-based TRS, the bureau says.

In addition, the 9-1-1 emergency-call handling rules for IP relay and VRS providers are:

• IP relay and VRS providers must transmit all 9-1-1 calls, as well as automatic number identification (ANI, generally the caller’s 10-digit number), the caller’s registered location, the name of the Internet-based TRS provider, and the communications assistant’s (CA’s) identification number for each call, to the public safety answering point (PSAP), or other appropriate local emergency authority that serves the caller’s registered location.
• IP relay and VRS providers must answer incoming emergency calls before any non-emergency call, i.e., prioritize the emergency calls and move them to the top of the queue.
• IP relay and VRS providers must route all 9-1-1 calls through the use of ANI, and, if necessary, pseudo-ANI, via the dedicated wireline E-9-1-1 network to the PSAP, or appropriate local emergency authority that serves the caller’s registered location.
• If the Internet-based TRS is capable of being used from more than one location, the IP relay and VRS provider must offer the consumer one or more methods of updating his or her registered location at will and in a timely manner. At least one of those methods must allow the user to update his or her registered location from the equipment he or she uses to access the Internet-based TRS.
• In the event that one or both legs of the emergency call (i.e., either between the TRS user and the CA or between the CA and the PSAP/other emergency authority) is disconnected, the IP relay or VRS provider must immediately re-establish contact with the TRS user and/or the appropriate PSAP or other emergency authority.

Feb 15, 2011 (FIND, Inc. via COMTEX) — SUMMARY: In this document, the Commission announces that the Office of Management and Budget (OMB) has approved, for a period of three years, the information collection associated with the Commission’s Structure and Practices of the Video Relay Service Program, Declaratory Ruling and Order (Order). This notice is consistent with the Order, which stated that the Commission would publish a document in the Federal Register announcing the effective date of those rules.

EFFECTIVE DATE: 47 CFR 64.604 (c)(5)(iii)(I), published at 75 FR 39859, July 13, 2010, is effective February 15, 2011.

FOR FURTHER INFORMATION CONTACT: Gregory Hlibok, Disability Rights Office, Consumer and Governmental Affairs Bureau, at (202) 559-5158 (voice and videophone), or e-mail: Gregory.Hlibok@fcc.gov.

SUPPLEMENTARY INFORMATION: This document announces that, on January 27, 2011, OMB approved, for a period of three years, the information collection requirements contained in the Commission’s Order, FCC 10-88, published at 75 FR 39859, July 13, 2010. The OMB Control Number is 3060-1145. The Commission publishes this notice as an announcement of the effective date of the rules. If you have any comments on the burden estimates listed below, or how the Commission can improve the collections and reduce any burdens caused thereby, please contact Cathy Williams, Federal Communications Commission, Room 1-C823, 445 12th Street, SW., Washington, DC 20554. Please include the OMB Control Number, 3060-1145, in your correspondence. The Commission will also accept your comments via e-mail; please send them to PRA@fcc.gov.

To request materials in accessible formats for people with disabilities (Braille, large print, electronic files, audio format), send an e-mail to fcc504@fcc.gov or call the Consumer and Governmental Affairs Bureau at (202) 418-0530 (voice), (202) 418-0432 (TTY).

Synopsis As required by the Paperwork Reduction Act of 1995 (44 U.S.C. 3507), the FCC is notifying the public that it received OMB approval on January 27, 2011, for the information collection requirements contained in the Commission’s rules at 47 CFR 64.604 (c)(5)(iii)(I).

Under 5 CFR part 1320, an agency may not conduct or sponsor a collection of information unless it displays a current, valid OMB Control Number.

No person shall be subject to any penalty for failing to comply with a collection of information subject to the Paperwork Reduction Act, that does not display a current, valid OMB Control Number. The OMB Control Number is 3060-1145.

The foregoing notice is required by the Paperwork Reduction Act of 1995, Public Law 104-13, October 1, 1995, and 44 U.S.C. 3507.

The total annual reporting burdens and costs for the respondents are as follows: OMB Control Number: 3060-1145.

OMB Approval Date: January 27, 2011.

OMB Expiration Date: January 31, 2014.

Title: Structure and Practices of the Video Relay Service Program, CG Docket No. 10-51.

Form Number: N/A.

Respondents: Business or other for-profit entities.

Number of Respondents and Responses: 13 respondents; 169 responses.

Estimated Time per Response:.017 hours (1 minute average per response).

Frequency of Response: Annual and monthly reporting requirements.

Obligation to Respond: Required to obtain or retain benefits. The statutory authority for this information collection is found at sections 1, 4, 225, and 303(r) [Page Number 8660] of the Communications Act of 1934, as amended (Act), 47 U.S.C. 151, 154, 225, and 303(r).

Total Annual Burden: 3 hours.

Total Annual Cost: None.

Nature and Extent of Confidentiality: An assurance of confidentiality is not offered because this information collection does not require the collection of personally identifiable information (PII) from individuals.

Needs and Uses: In document FCC 10-88 the Commission finds good cause to adopt an interim rule requiring the Chief Executive Officer, Chief Financial Officer, or other senior executive of a Telecommunications Relay Service (TRS) provider submitting minutes to the Interstate TRS Fund (Fund) administrator for compensation on a monthly basis to certify, under penalty of perjury, that the submitted minutes were handled in compliance with section 225 of the Act and the Commission’s rules and orders. Also in this document, the Commission requires such an executive to certify, under penalty of perjury, that cost and demand data submitted to the Fund administrator on an annual basis related to the determination of compensation rates or methodologies are true and correct. The explosive growth in the Fund in recent years and evidence of fraud against the Fund, as evidenced by recent indictments and guilty pleas from call center managers and employees admitting to defrauding the Fund of tens of millions of dollars, require the Commission to take immediate steps in preserving the Fund to ensure the continued availability of TRS. By requiring providers to be more accountable for their submissions, the Commission takes necessary, affirmative steps to preserve the TRS Fund.

Federal Communications Commission.

Bulah P. Wheeler, Deputy Manager, Office of the Secretary, Office of Managing Director.

[FR Doc. 2011-3262 Filed 2-14-11; 8:45 am] BILLING CODE 6712-01-P Vol. 76, No. 031 47 CFR Part 64; [CG Docket No. 10-51; FCC 10-88] Rules and Regulations